Top messaging services have evolved past their basic role, as the major players in this market look to differentiate their offerings from the rest of the crowd. Facebook, for instance, added a bot platform to Messenger last year to make it more relevant to businesses and consumers. Through bots, businesses provide better customer service while consumers can more easily get in touch with service providers. The platform has quickly gained traction, with the latest addition to the fold being international money transfer service TransferWise. According to TransferWise, the bot enables its customers to "send money -- and set up rate…
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