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What you need to know about IT service management
Publié: octobre 19, 2016, 9:03pm CEST par Ian Barker
In the early days of business computing, the technology was seen as a supporting tool to help speed up processes like preparing accounts or controlling stock. But as information technology has found its way into more and more areas of business, it’s become increasingly important that IT should be aligned with the needs of the business and be able to deliver added value. For this to be effective businesses need to have policies and procedures in place to plan, deliver, control and operate the IT services they offer either internally or to outside customers. All of these activities can be… [Continue Reading]