There comes a time when the company behind a popular product feels the need to do more, probably because it has reached a point where there is little that can be done to improve what has made it such a success in the first place. That is also the moment when things tend to go south as far as the user experience is concerned. Facebook Messenger has reached that point. The social network has one of the most-popular messaging apps today, boasting over 900 million active users every month, but instead of keeping things simple it is now trying to… [Continue Reading]