The pace of modern app development often means that support can be something of an afterthought. New startup RevTwo is launching a platform that allows support to be built in to any app on any device.
The RevTwo In-App Support Platform modernizes the in-app support model by enabling users to connect with app evangelists and users from across the world for real-time support.
Typically, when app users encounter an issue they can't solve, they are forced to leave the app, search online, trawl through message boards and hope that someone else encountered the same problem. RevTwo flips that model on its head, enabling people to connect with other users, in-app, with the push of a button.
"Our in-app, community-based support will completely transform the user experience," says Jim Hansen, co-founder and chief technology officer of RevTwo. "From a teacher in Alabama helping a student in California solve a math problem to a professional gamer in Japan providing tips and tricks to a player in Holland, for the first time ever, users can get the help they need from their peers without ever leaving their apps".
As well as the community model, the RevTwo platform provides universal support at all stages of the app lifecycle. It includes free tools for developer support throughout testing that provide insight into problems at the software level -- preventing issues before production. In-app professional help desk support services are also available to connect users to a help desk within the app through audio, video and screen share, driving faster problem resolution.
To see inside an app, a developer simply bundles the RevTwo library into any iOS-based app (Android support on the way). Following the integration the app can open support sessions, initiate and respond to voice calls and interact with diagnostic tools like screen sharing, logging, database inspector and file browser.
Developers can use RevTwo for free with developer support through testing and community support for production. To discover more visit the company's website.
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