Cloud technology specialist NewVoiceMedia has released the results of a survey showing that customers using its cloud services are growing at 13 times the international average.
The study carried out in July 2015, based on the publicly available revenue data of a sample of 300 UK and US businesses from the last two years, showed that NewVoiceMedia cloud users increased revenues by an average of 44 percent in the last financial year, compared with global economic growth of 3.5 percent.
In the UK its customers are growing at an average of 41 percent. Broken down by sector, media, telco and utilities customers are growing at 85 percent versus eight percent market growth. Financial services are growing at 76 percent versus -0.10 percent market growth, and business services customers are growing at 39 percent versus four percent market growth.
In the US the average customer growth rate is 46 percent. Retail customers are experiencing 109 percent growth versus seven percent market growth, business services are growing at 69 percent versus four percent market growth, and CPG and healthcare customers are growing at 57 percent compared with 12 percent market growth.
"We are honored to be working with some of the most successful businesses in their respective industries," says Jonathan Gale, CEO of NewVoiceMedia. "Our cloud customer contact solutions are attracting some of the world’s highest-growth businesses because we are relentlessly committed to driving innovation that is revolutionizing the way they connect with their customers worldwide and growing their business with improved efficiency, reduced churn and greater customer advocacy."
You can see a summary of the results in infographic form below or read more on the NewVoiceMedia blog.
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