The IT services industry revolves around service level agreements (SLAs) but they don't often provide adequate compensation for damage caused to business by an outage of providers' systems.
Operations and performance management specialist PagerDuty is so confident of its product that it's putting its money where its reliability is and introducing Downtime Insurance, the IT operations industry's first reliability service-level agreement to be backed by a multi-million dollar insurance policy.
Under the insurance agreement terms, PagerDuty will reimburse customers for profit losses should there come a time when PagerDuty is not available to them during a downtime incident.
"We've spent over six years bulletproofing the PagerDuty platform to ensure high availability for our customers," says PagerDuty CTO and Co-Founder, Andrew Miklas. "Today, 37 of Fortune 100 companies trust PagerDuty to help them deliver highly reliable services. We want our customers to know that we're truly committed to PagerDuty's availability with a Downtime Insurance guarantee that reimburses customers for profit losses if they occur".
PagerDuty helps customers manage incidents, minimize downtime and resolve issues more quickly. High availability is maintained via multiple data centers across multiple hosting providers geographically, redundant telephony providers across each notification channel, proprietary technology for tracking alert delivery through all providers and for automatically re-routing if delivery is slow and rapid scaling capabilities to support any size business. PagerDuty also has weekly 'Failure Friday' testing during which it proactively looks for weaknesses in its infrastructure and fixes them.
Downtime Insurance is available to customers on PagerDuty's Enterprise Plan, more information is available on the company's website.
Image Credit: donskarpo / Shutterstock