It’s past time for companies to begin their digital transformation efforts in earnest. Those companies who have taken advantage of advancements in cloud computing via Artificial Intelligence technology have been able to enhance their customers’ experience, improve decision making and impact the bottom line. We can’t underestimate the impact customer experience will have on revenue. For example, Forrester suggesting that 30 percent of companies will see declines in customer experience performance in 2018, which will translate into a net loss of a point of growth. Yet some companies still do not understand the urgency and potential benefits of digital transformation.… [Continue Reading]
The global business landscape is being transformed by the Internet of Things. Soon, every business will be an IoT business simply because those that don’t adapt, innovate, and transform their models will risk falling behind in the Connected Economy. But even as business leaders scramble headlong to get in on the IoT gold rush, many are faced with the same harsh realization: that actually monetizing IoT data is difficult. I’ve written about the challenges of IoT monetization before, and I agree with Gartner’s assessment that 80 percent of IoT implementations will squander their transformational opportunities. This statistic isn’t due to… [Continue Reading]