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éléments par Pat Clawson

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• 

  What you need to know about erasing SSDs

  Publié: avril 6, 2016, 5:06pm CEST par Pat Clawson

  

  Until recently, hard disk drives prevailed as the dominant storage device on desktop computers, laptops, smartphones, tablets, servers, and data centers. But thanks to the drop in price for solid state drives (SSD), that has changed. SSDs are more popular among both individual users and businesses. But for all of the advantages, they also possess unique traits that present some difficulties in wiping data from them.

  Unfortunately, knowledge of the proper solid state drive erasure methods has not been anywhere near as fast or as ubiquitous as the SSD adoption rate. So you will often see methods that are assumed to be reliable -- such as reformatting and factory resets -- being performed on solid state drives. But that doesn’t mean it’s impossible to properly erase data from SSDs -- it just means users need to understand all of the technical features, the key situations when data has to be absolutely erased and the most reliable data removal method that needs to be used.

  Know the Basics of How Solid State Drives Work

  Solid state drives are simpler than HDDs in that they don’t have moving mechanical parts. They’re also smaller, lighter and less power intensive. But as I said, SSDs are more complicated when it comes to wiping data from them. They apply complex data management schemes to distribute data across their internal memory chips. They also contain a much larger pool of spare memory capacity accessible only by the SSD. In turn, this prolongs the performance and life of the drives. But it also means that certain data on the drive remains hidden from the host.

  Proactively Plan to Remove Data in Key Situations

  The reality of the world we live in today is that inordinate amounts of information are created, stored, tracked, and transferred within the digital universe. But nothing lasts forever -- that includes SSDs. That means these drives will eventually hit their end of life when a server, storage device or other piece of IT infrastructure is retired, then the drive has to retire along with it. And any data contained on them must be erased too.

  Most businesses don’t have the capacity to store all of their data on their own premises -- so they tend to move it from one location to another -- be it to data centers, cloud storage environments or elsewhere. When this data is being moved to its new location, it needs to be wiped clean from its original location. This often gets overlooked -- and it’s something that more companies need to prepare for because of how common it is to move data between locations.

  Another situation to be cognizant of -- and plan for -- is data that doesn’t need to live forever. This could be data that was created and stored for a particular time-sensitive project that involves confidential information and parties. When the project ends, the data needs to be erased permanently so that it doesn’t fall into the wrong hands.

  Now it’s important to remember the varying types and amounts of corporate data that employees create and store on their laptops, desktop computers, smartphones and tablets. And a growing number of these devices are equipped with solid state drives. But it’s become so rare for employees to stay long periods of time at one company.

  So when employees leave the company -- for whatever reason -- all of that data must be erased before they leave. This is extremely important when you consider it’s not just personal information they’re storing on them; it’s often confidential and sensitive company information and files. If that data isn’t erased in the proper manner, it could jeopardize the business in multiple ways.

  Following the EU’s passing of the General Data Protection Regulation in December 2015, it’s important to be able to securely, reliably, and verifiably remove data from SSDs when regulation demands that customer data is removed -- or "forgotten". In order to prove compliance with this type of legislation -- and those being imposed by other governing bodies -- simply deleting the data isn’t good enough. It must be completely expunged, forever.

  One of the least desirable situations is the time after a major disaster hits, such as an earthquake, a hurricane, or a tsunami. In the same Red Cross and other charitable organizations are dispatched to deploy disaster recovery services. Part of that disaster recovery should include recovery of the data and storage at an offsite location. But once production systems are restored back to normal, any data left on the recovery drives need to be erased.

  Know the Most Reliable Way to Erase Data From Solid State Drives

  Although upkeep of SSDs can be complicated and difficult, it’s not impossible by any means. It just means users need to use the right data removal method that meets certain criteria. The method should accommodate the functionality differences of SSDs regardless of the manufacturer. Second, it’s critical to use an automated technique to remove system BIOS freeze locks -- that allows users to have better access and control over their internal data erasure processes.

  More importantly, users can’t simply assume the method and tool used to remove data from SSDs are reliable. They need to be able to benchmark both the method and tool against industry testing and validation standards. Without this, there is no true way to determine if the method and tool can be trusted. Following this same logic, anyone erasing data from SSDs -- whether it’s an end user or an enterprise user -- should demand physical proof that verifies all data has been completely erased. I often use the filing taxes analogy -- users need to be able to show proof if the IRS comes knocking on their door. The same goes for data removal -- proof will protect you from having data leaked and violating regulatory standards.

  Pat Clawson, CEO, Blancco Technology Group

  Published under license from ITProPortal.com, a Net Communities Ltd Publication. All rights reserved.

  Photo Credit: Imagentle/Shutterstock

  
• 

  Four things I'll never forget from MWC 2016

  Publié: mars 2, 2016, 9:00am CET par Pat Clawson

  

  It feels like just yesterday, I was standing in the crowded show floor at Mobile World Congress shuttling back and forth between sales meetings, customer dinners, panel sessions and media interviews. But it’s all over now and there was so much that I saw, heard and experienced at the conference that’s earned itself a reputation for being the "Oscars of the Mobile Industry".

  Amidst all of it, there were four things that I’ll never forget from this year’s event.

  A GigaBit society is coming, or at least Vodafone hopes so

  European mobile network operator Vodafone has a belief that Europe should aim for a GigaBit society: one where businesses benefit from widespread connectivity of 1 Gigabit per second by 2030 -- delivered by robust, reliable and future-proof mobile technologies. And, that’s exactly what Vodafone Group CEO Vittorio Colao said on the main stage at MWC. Why? To quote Colao: "Technology has the power to redefine enterprises by driving efficiency, productivity, agility, scalability and new business models". And these are benefits every business should feel good about.

  To make his point, Colao went on to cite statistics from its recent "Flexible Friend or Foe?" study, which found that 75 percent of the companies surveyed have introduced flexible work environments. And of those, 61 percent saw higher profits and 83 percent saw higher productivity as a result.
  

  Connected cars were here, there and everywhere

  According to the GSMA, there could be as many as 44 million autonomous and connected cars on public streets and highways by 2030. That might explain why I couldn’t seem to escape a sighting of connected cars at every turn in the massive MWC venue. There was the minivan parked inside the Fujitsu booth that was wrapped with branded materials and read -- "On the Road to a Hyperconnected World" -- on the window.

  And then there was the ultra-sleek Mercedes F 015 that looked more like a shiny silver bullet that would fly out of a gun than a car. And once again, there were those words I kept seeing and hearing at MWC all week next to the car -- connected and autonomous. What a long way we’ve come from when cars were just tools for getting from one place to another. Now they’re so much more -- they connect all of the digital information and content we consume on a daily basis to our car so that the 'driving experience' makes our lives better and more productive.

  But in the push to get drivers excited about the autonomy of connected cars, I didn’t see anything written or mentioned anywhere as to what happens to all of that digital information that syncs to the car once the driver no longer needs the car anymore. Where does it go? How does it get purged? How could you guarantee no one could hack into it and breach it?

  5G was like the Hollywood starlet that has all the hype, but still hasn’t proven herself

  Given the number of times I heard 5G come up in keynote and panel sessions, you’d think it was already here. And you’d think it has proven itself to do all kinds of wondrous things. But it’s not here. And it hasn’t proven itself yet. It’s more of a concept right now for the next generation of wireless networks that will reach speeds at least ten times faster than LTE, with near-instant latency in some cases.

  Concept or not, the top executives from some of the world’s biggest mobile network operators and device manufacturers -- AT&T, Ericsson and Intel -- all purported that 5G will become a reality at some point between 2018 and 2020. As AT&T Mobile and Business Solutions CEO Ralph de la Vega explained, "We have to be careful about overhyping 5G. And if we want to deploy 5G effectively, regulatory investments need to be made to support that".
  

  Security has some catching up to do with technology

  For someone like me, it’s hard to remember a moment when I didn’t think about or wasn’t hypersensitive to security weaknesses and issues. But that’s because it’s my job and it’s what I help companies do for themselves. But as I sat in the panel session titled "Network Security" on the third day of MWC, it was clear that as much as security has shifted from being "important" to "critical" for businesses today, there’s also no silver bullet that can fix everything.

  This was especially true when Will Chow from Mobolize asked everyone in the room to raise their hand if they had heard of 'Stage Fright'. The results of this poll were a bit unfortunate -- barely a handful of arms rose in the air. Stage Fright, as Chow explained, is a malware that can quickly infect a device in the background and doesn’t even require the MMS to be opened to infect the device. Why should this matter? Chow wanted to drill home the stark reality that most devices are vulnerable for long periods of time (if not forever) and can take several years for vulnerabilities to be patched. He went on to tell the audience that what they think is the cause of vulnerabilities often isn’t actually it. He cited factors such as unsolicited MMS messages, hacked emails, accounts, nearby devices pushing malware (via Wi-Fi), Wi-Fi snooping, DNS hijacking and other factors.

  I liked that he was so direct and unapologetic in how he explained this. It was intended to shine the light on major misconceptions that exist and that put users’ privacy at risk because, as he put it, "we need security applications that can empower users to protect themselves, as opposed to relying on operating systems and carriers to do it for them".

  A few minutes later, fellow panelist Dave Palmer from DarkTrace talked about this golden age of hacking that we’ve now entered. In it, Palmer reiterated a sad fact over and over again -- that once an attacker gets inside, they can stay undetected for long periods of time (even as many as 100 days). And so he made a call to arms about how businesses need to strengthen their immune systems to detect what gets in and get rid of it. Essentially, Palmer said, "We need machines that fight back -- interrupting anomalies and interrupting attacks without disrupting our day-to-day business".

  Photo credit: peresanz/Shutterstock

  Pat Clawson is Chief Executive Officer Blancco Technology Group. He has more than 20 years of experience in technology and IT security. Most recently, he served as Chairman and Chief Executive Officer of Lumension Security, Inc., where he successfully grew the business to strong revenue growth and profitability. In addition to successfully launching new technologies into the marketplace and guiding four businesses through acquisitions, Clawson has also established himself as an IT security pundit within the media. His insights have been featured in many of the world’s most influential news publications, including WSJ, CNN, CNET, Washington Post, USA Today, Forbes, CIO and Infosecurity Magazine, just to name a few.

  
• 

  MWC: Mobile isn't everything; it's a few things

  Publié: février 23, 2016, 9:58am CET par Pat Clawson

  

  Mobile technology, data and analytics, mobile security, smart homes, fully autonomous cars, drones, wearable gadgets, enterprise mobility, Internet of Things, mobile commerce, app monetization, 'Internet +' -- you name it, they’re talking about it at Mobile World Congress. And the mix of people that crowded the huge halls of the venue all came from different industries and countries.

  Amidst it all, I kept seeing the same three words pop up everywhere on signage in the exhibitor halls, in video ads and everywhere else -- smart, connected and Internet of Things. The more I saw and heard these three words, the more convinced I became that mobile -- in this very moment in time -- isn’t necessarily everything as the conference theme suggests. Instead, it’s a few things. To help illustrate what I mean, here are a few of those things that stood out for me on the first day of Mobile World Congress.

  Connectivity doesn’t sell; customer solutions do

  I’ve been to my fair share of industry conferences and there are always speakers that have the kind of stage presence and ability to tell a story akin to a pop musician. That’s the kind of vibe one session had for me -- it was the second keynote session of the day titled "Mobile Is Disruption" featuring the CEOs of Intel, AT&T Mobile and Business Solutions and Ericsson.

  Moderated by Shaun Collins, CEO of CCS Insight, the panel’s powerhouse mobile providers (and their CEOs) described mobile disruption as something that needs to go beyond the traditional connotation of devices and instead, needs to be thought about in the mindset of anything a person can be connected to, such as the cloud and the Internet of Things. While the topic veered towards 5G -- and predictions for when it would come into effect (2018-2020 was the general consensus), Ralph de la Vega, President and CEO of AT&T Mobile and Business Solutions, put it into real-world terms for the audience. He said, "The latency of 5G allows you to make real-time decisions in real time. So you can either keep data collected from a user in a car or have 5G-like latency that lets data be switched on and off easily".

  From there, the discussion immediately went into who is responsible for securing the privacy and security of that data that’s switched on and off in the car -- or anywhere else, be it the cloud, a smartphone, a tablet, or elsewhere. To that, de la Vega answered, "It depends on the use case" and shared what AT&T is doing in conjunction with IBM to use data and analytics from a medical center in Texas to improve cancer research. After explaining his way of doing things and how AT&T works as a team across all of their internal teams and vendors to make sure patient information is safe and secure, de la Vega matter-of-factly said, "We as wireless carriers can no longer sell connectivity; we sell solutions". That is absolutely the right mentality and what more businesses need to be doing. Rather than trying to fit customers into their set of products, the products businesses create and market and sell must fit into the customer’s mindset and experience.

  Connectivity isn’t about things; it’s about giving people the freedom to live, work and play how they want

  As the day progressed and I had made my way around the many different exhibition booths, I made my way over to a keynote session that had a long line waiting to get inside -- Mobile Is Connected Living. Ford President and CEO, Mark Fields, recounted the shift the auto maker has made over the last several years from a traditional auto brand to an auto and mobility company. He talked about how the company is looking at data as a real treasure in improving drivers’ experiences -- be it to merge user and weather/traffic data to find parking spots, or launching its new GoDrive car sharing service in London last year.

  It made me realize just how much of a blurred line exists between data’s role in the customer experience and privacy. While brands like Ford and Paypal -- and so many others -- count on data to better understand their customers’ needs, target those needs with content and ads, and predict their future purchase patterns, it’s also a lesson for brand CEOs to bring privacy into the forefront -- as opposed to asking the question of 'is this truly secure?' we should consider what needs to be done if the data needs to removed from the ride-sharing car after it’s been returned by a user. Can users trust that the right questions are being asked -- and at an early enough stage? Can businesses trust that their teams fully understand the ways in which data -- and the improper management of it -- can pose a threat to their reputation and sales? As much as I’m sure businesses want to say 'yes' to these questions, I don’t think we’re there yet.

  Photo credit: peresanz/Shutterstock

  Pat Clawson is Chief Executive Officer Blancco Technology Group. He has more than 20 years of experience in technology and IT security. Most recently, he served as Chairman and Chief Executive Officer of Lumension Security, Inc., where he successfully grew the business to strong revenue growth and profitability. In addition to successfully launching new technologies into the marketplace and guiding four businesses through acquisitions, Clawson has also established himself as an IT security pundit within the media. His insights have been featured in many of the world’s most influential news publications, including WSJ, CNN, CNET, Washington Post, USA Today, Forbes, CIO and Infosecurity Magazine, just to name a few.

  
• 

  Could the Internet of Things spark a data security epidemic?

  Publié: décembre 18, 2015, 12:52pm CET par Pat Clawson

  

  Internet of Things this, Internet of Things that -- it’s all anyone can talk about these days. And rightfully so, when you consider the development and adoption of IoT products are driven by multiple factors, including an increase in broadband penetration worldwide, the development of wireless communication technologies, advances in 'smart' device capabilities and an increased demand for personalized, omnichannel customer experiences.

  But transitioning to an IoT-dominated world is a delicate balancing act. On the one hand, you have businesses benefiting in many ways. For instance, connected devices allow them to better understand their customers’ needs and preferences by analyzing their behavioral patterns. For consumers, on the other hand, it’s all about personalization, personalization, personalization -- getting from point A to point B faster than ever before -- in a more relevant and personal way. Furthermore, most conversations around data protection solely focus on elaborate 'hacks', when in reality, the most immediate and grave security threats aren’t always sophisticated or complicated. It’s time that we flip the IoT conversation on its head to focus on the increasingly common data vulnerabilities and less complicated security threats -- of which, consumers are lacking awareness.

  The High Price of Being Connected
  

  The beauty of IoT-enabled products is connectivity: your watch connects to your phone, which connects to your car, which connects to your house, which connects to the grid, which connects to any number of vendors and suppliers. That means that each of these devices will be interacting with many other devices on a variety of networks. However, when one connects to another through insecure Internet connections, or doesn’t have systems in place to prevent outside hackers from breaking through and accessing data, your system could "inherit" any flaws on those devices you’ve connected to.

  Consider this analogy: You are out at a local shopping mall and connect to the building’s public Wi-Fi network on your mobile phone. If another individual’s device with an unknown security flaw also connects to that same Wi-Fi, data from your phone could be accessed and potentially stolen. And you could transmit information from your phone to your car, tablet, desktop computer or any other connected device. Understanding how devices are potentially interacting with other devices across all networks is crucial to keeping IoT systems secure.

  Opposite of Dum-Dums

  What separates smart systems from "dumb" systems? IoT-enabled devices collect huge amounts of personal information, which can be retained and used to extrapolate users’ behavioral patterns and preferences. By doing so, businesses can then use these insights to automate and improve the overall user experience. This information is extremely valuable for businesses and consumers alike.

  However, it’s important to think about what happens to that data after you are done using the devices. In addition to acquisition and implementation, be sure to consider end-of-use or end-of-life scenarios too. In these cases, there needs to be a core feature and functionality in smart refrigerators, smart thermostats, smart TVs and all other connected products that fully wipes all data clean and can then show verifiable proof that no residual data could ever be recovered.

  When Your Car Knows Too Much

  Many rental car agencies around the world today allow you to rent a car that can sync up to your personal data across all digital devices. This allows drivers to have the most advanced features and functions available to them -- Bluetooth, voice recognition, GPS, music apps -- you name it, they have it.

  Most of these features mean a more personalized, intuitive, efficient and enjoyable driving experience for consumers. Instead of having to switch between radio stations and hear those annoying commercials between songs, drivers can quickly and easily sync up their saved music playlists from apps like Spotify, Pandora and Rdio. They can also make phone calls to recent contacts from the car’s dashboard and use GPS directions to find the nearest bakery.

  But what happens when the next renter gets behind the wheel? Will the second driver, third driver, fourth driver -- all the way to the next thousandth driver and beyond -- have access to all of those previous drivers’ data? You can bet most people have and are already asking these questions. And I wouldn’t doubt that some businesses are also asking them. But, and this is how privacy and security concerns become a very real scenario, they’re only doing it after-the-fact once their products have already been built, tested, approved, marketed and launched in the market (and are firmly in the hands of users). Not nearly enough businesses have addressed this yet to the extent that it’s included as a very real and very critical component of their product development.

  Knowledge Is Power

  With Gartner predicting that 6.4 billion connected things will be in use worldwide in 2016 -- up 30 percent from 2015 -- we’re in somewhat of a precarious predicament. Clearly, IoT isn’t a far away reality; it’s already here. If consumers aren’t taught and informed up front about the different ways to manage and remove data completely at every stage of the data lifecycle (not just when they stop using their devices and gadgets), we could have a data privacy epidemic on our hands. Subsequently, businesses that fail to consider the entire lifecycle of data when developing IoT products will see lower adoption rates, lower sales and revenue and lower customer retention/loyalty.

  Photo credit: Blablo101/Shutterstock

  Pat Clawson was named Chief Executive Officer Blancco Technology Group in January 2015, bringing more than 20 years of experience in technology and IT security. Most recently, he served as Chairman and Chief Executive Officer of Lumension Security, Inc., where he successfully grew the business to strong revenue growth and profitability. In addition to successfully launching new technologies into the marketplace and guiding four businesses through acquisitions, Clawson has also established himself as an IT security pundit within the media. His insights have been featured in many of the world’s most influential news publications, including WSJ, CNN, CNET, Washington Post, USA Today, Forbes, CIO and Infosecurity Magazine, just to name a few.

  
• 

  In BYOD companies trust -- or should they?

  Publié: août 14, 2015, 1:09pm CEST par Pat Clawson

  

  Running a business in today’s digitally-driven world means that most, if not all, of your employees will be using their own personal mobile devices to send and receive work emails, logging into the company’s intranet, posting messages on the corporate Yammer account, sending instant messages to one another and sharing files between computers and the cloud. This BYOD tendency is just a part of corporate life today and there’s no point in trying to fight it.

  But just as there are pluses to having a BYOD workforce, there are also minuses. On the one hand, your employees are more productive and efficient -- they can stay on top of urgent business matters without having to physically be in the office. But on the other side of the coin are some serious risks that are often exacerbated by the fact that businesses just don’t know enough about mobile security, lack comprehensive BYOD security policies and aren’t always as diligent about monitoring employee use of devices inside and outside of work.

  One thing that businesses often forget is that the devices issued to employees aren’t brand new. They were previously used by other employees -- oftentimes dozens -- before they’re handed to the next employee. Because I’m a firm believer in education and awareness, I thought I’d share a few truths that every business should know about BYOD and mobile security.

  Mobile device management does not equal mobile security.

  Nothing puts a business into a false sense of security faster than putting these concepts in the same category. Mobile Device Management (MDM) solutions make it easy, convenient and cost-effective for companies to manage device data remotely. This includes being able to erase data remotely should a device get lost or stolen. Unfortunately, this can also create a false sense of security among businesses. To illustrate this, Cambridge University researchers recently discovered that 500 to 630 million Android devices do not completely wipe data from their internal disks and SD cards during remote erasures -- in turn, rendering data recoverable. Frightening still, is that this process is equivalent to the factory reset option. The only way to entirely destroy data is with a USB connection to a computer that overwrites the data and prevents it from ever resurfacing again.

  ‘Containerization’ widens margin of human error.

  The reality is that corporate data and personal data don’t sit in distinct silos. They overlap quite a bit and have to coexist with each other. So while OEMs have built specific platforms to accommodate their coexistence, it still doesn’t account for human error. The fact of the matter is that employees tend to switch back and forth between corporate and personal data throughout the day. And because there is no perfect technology out there to help businesses manage this behavior, it leaves a lot of corporate data vulnerable to exposure. And this has the potential to leave even more sensitive information on the device when it’s "wiped".

  SD cards are not so secure after all.

  We all use SD cards at some point or another during our workday. Maybe you need to transfer files from your work laptop to an SD card. Or perhaps you have photos from a company event on your personal smartphone that you store onto the SD card to upload and share on the company’s intranet and social channels. Whatever the case, external SD cards make it easy to transfer data, but they also make it just as easy to accidentally leak sensitive information. When you think about the information that is being stored on an SD card (emails, contacts, photos, videos, files, etc.), you’d be a fool if you didn’t realize there is a lot to lose in one easily transferable place. In order to securely erase an external SD card, you need to physically remove the card and insert it into a computer. The computer can actually run the software to securely erase your data.

  Don’t forget about the cloud.

  Everyone is excited about the cloud and all the flexibility and scalability it brings. But pre-installed data wiping software won’t stop hackers from accessing information that’s been stored on the cloud. The big companies like Apple, Google, Motorola, Microsoft and Samsung have all recently signed pledges that ensure pre-installed data wiping software will be included in all their latest devices. However, this doesn’t affect information that has already been backed up and stored to the cloud. Think about the thousands of photos and videos people take from their smartphones and tablets. If I could tell businesses one thing, it’s this -- Cloud security is far from where it needs to be. Lest we all forget the huge celebrity scandal that ensued when their Cloud accounts were hacked and nude photos were leaked.

  What’s that you sync?

  As you sync, your devices might be automatically transferring files without your knowledge. Do you charge your phone on your work computer? Or maybe you charge your work phone on your personal computer. Either way, once you are connected, most devices will automatically sync without hesitating. The trick here is to be aware what files may have accidentally been transferred and keep them separated so they cannot be later hacked or extracted.

  For better or worse, personal data is often shared unknowingly.

  Factory resets -- we’ve all heard this term. It’s what your mobile carrier often tells you to do before you trade in your old device for a new one. But it’s just not that simple. Factory resets don’t completely erase all of the data from your devices. With a quick search online and less than $100, anyone could recover your information. Employers need to keep in mind device malfunctions. When devices go haywire -- be it a battery meltdown, frozen/crashed apps or something else -- employees will take them into their mobile carriers or the device manufacturers to get checked up and repaired, and in the meantime, use a loaner phone. When turned in, loaner phones will undergo a factory reset, however as it does not completely erase, it is completely possible for companies to expose their data this way.

  Photo credit: baranq/Shutterstock

  Pat Clawson was named Chief Executive Officer Blancco Technology Group in January 2015, bringing more than 20 years of experience in technology and IT security. Most recently, he served as Chairman and Chief Executive Officer of Lumension Security, Inc., where he successfully grew the business to strong revenue growth and profitability. In addition to successfully launching new technologies into the marketplace and guiding four businesses through acquisitions, Clawson has also established himself as an IT security pundit within the media. His insights have been featured in many of the world’s most influential news publications, including WSJ, CNN, CNET, Washington Post, USA Today, Forbes, CIO and Infosecurity Magazine, just to name a few.