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éléments par Michael Morton

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  Edge computing changes everything, including your mobile strategy

  Publié: décembre 12, 2018, 7:18pm CET par Michael J. Morton

  It’s tempting to think of edge computing or the Internet of Things (IoT) strictly as something new that you’ll be adding to your enterprise architecture in the coming years. Your company has an enterprise architecture, and now thanks to the IoT revolution you’ll be adding lots of new internet-connected devices, which, depending on your line of business, might be actuators on a factory floor, sensors in a power station cooling tower, or GPS units on a fleet of tractor trailers. But in reality, IoT and edge computing are not capabilities that are added separately to a company’s existing IT architecture… [Continue Reading]
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  Data transformation: The missing ingredient from edge computing strategies

  Publié: août 23, 2018, 8:12pm CEST par Michael Morton

  It’s easy to get excited about the Things in the Internet of Things (IoT). Tiny computers, factory robots, devices with 3D cameras, devices with GPS units -- everything from telemetry units on long-haul freight trucks to gumball-size sensors reporting from atop the cooling towers of power plants. The world of network-connected devices, whether specialized or general purpose, is more varied and creative than ever. The innovation taking place with this hardware is truly impressive. But to take full advantage of the hardware, it’s important to pay just as much attention to the software. Edge computing is going to quintuple the… [Continue Reading]
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  Edge Computing 101

  Publié: août 1, 2018, 10:04pm CEST par Michael Morton

  Enterprises today have adopted a cloud-first mentality, and the numbers show it. According to a 2018 Gartner survey, investment is public cloud services will reach $186.4 billion this year, representing 21.4 percent growth from 2017. But there’s growth that is just as exciting and strategic taking place far from the cloud, down at the network edge in the world of end user devices, Internet of Things (IoT) devices, and other network-connected systems. Without strategic management of the network edge, investments in the cloud are going to run into trouble. To be a successful cloud-first enterprise, you need manage both the… [Continue Reading]
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  Net Neutrality is over: Here are three things to know and do

  Publié: janvier 19, 2018, 9:31pm CET par Michael Morton

  On December 14, 2017 the United States Federal Communications voted to end Net Neutrality. In other words, they are reversing a 2015 FCC vote to classify Internet Service Providers (ISPs) as "common carriers" rather than "information providers" according to Title II of the Communications Act of 1934 and Section 706 of the Telecommunications Act of 1996. As common carriers, ISPs must provide equal access to all consumers and all businesses on all devices. They cannot throttle traffic, or block certain web sites, or charge more for consumers to access specific URLs such as www.amazon.com, www.netflix.com, or www.washingtonpost.com. Net Neutrality makes… [Continue Reading]
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  5 ways API management impacts daily life

  Publié: septembre 4, 2015, 6:06pm CEST par Michael Morton

  

  Whether it’s news feeds, online shopping, or navigation systems, the variety of new cloud, mobile and internet of things (IoT) solutions are changing how we work, play and shop. Businesses also benefit from increased visibility and productivity, as well as from new opportunities to lower costs and streamline operations. It’s no wonder companies in every industry are rushing to participate by "opening" their applications (news feeds, laboratory results, manufacturing lines, etc.) to allow other systems to interact with them.

  There’s just one problem. If organizations don’t adequately manage how they open their systems, the interactions will eventually fail, wreaking havoc on the hybrid solutions they create. The technology enabling this interaction is the application programming interface (API). One use of an API is to help developers build larger applications, including the inputs, outputs and basic operations. Very simply, if a health management system (HMS) wants to be able to pull the results from a laboratory application, the HMS needs to understand how to connect to the laboratory application, input a medical record number, request a test result, and receive the output. The API tells the HMS how to do these things.

  Our increasing reliance on APIs has given rise to what many are calling the API Economy, an apt label given the billions of API calls that now take place every day. But what if these API calls stop working? What if our favorite apps suddenly stop delivering? It can happen if the companies developing and publishing APIs don’t adequately manage them. The key to this is API Management. API Management provides exposed, unique corporate assets for use by third-party developers to support new devices and create new apps (mobile is a prime example) that can affect our everyday life.

  Here are five increasingly essential daily life activities, along with five ways API management can impact them:

  1. Using a single portal to read news from multiple sites, check email, and conduct searches.

  API Management Issue: Mobile Enablement

  The numerous mobile apps that you use on your smart phones and other mobile devices are supported by API Management systems. APIs expose unique corporate assets that developers use to create mobile apps. And when you use the app, API Management systems securely provision the app, delivering the data and providing useful information -- for example, local restaurants, hotels and gas prices. Or they can provide entertainment value through games or video streaming.

  1. Finding grocery store shelves stocked with favorite foods thanks to improved communication across supply chain systems.

  API Management Issue: Complexity

  From farm to processing to packaging to distribution to store shelves…supply chains are highly complex, and today’s supply chains are highly dependent on APIs. A disruption anywhere (an out-of-date API, for example) can have a ripple effect that leaves a store shelf empty for days or weeks. Supply chain systems must include centralized visibility into the operation of every API in the chain.

  1. Shopping online and finding unlimited products, product information, and additional sellers, along with reviews, recommendations, and the shopping cart.

  API Management Issue: Scale

  Every time you go to an online shopping site, compare products from different manufacturers, read reviews, and use a shopping cart, you are relying on dozens of APIs to work flawlessly. The more people use the site -- think about Cyber Monday -- the more stress is placed on APIs to handle the throughput. Without adequate API management to support the needs of consumer demand, your customer experience will include delays, error messages, and unavailable products -- with the problems increasing with each new customer.

  1. Using your car’s navigation system to find new restaurants and stores, and having immediate access to reviews, menus, hours of operation, and driving directions.

  API Management Issue: Time to Value

  Whether you drive a car for business, have teenage children heading off to college, or just don’t have a good sense of direction, nothing beats a good navigation system that pulls in traffic and weather information and has the ability to search for restaurants, gas stations and other services. Here the burden is on the supplying companies to develop and update their APIs so drivers always have access to the latest information. API management must provide the tools developers need to rapidly create and publish APIs. Otherwise, arrival estimates may be off, addresses may be wrong, and a Starbucks may be nowhere in sight.

  1. Visiting a primary care physician who has immediate access to information from specialists and labs, even across multiple healthcare organizations.

  API Management Issue: Governance

  Nowhere is API management more important than in being able to secure what third-party applications have access to, especially when systems contain private and otherwise sensitive information. With proper API management, organizations gain the visibility and control they need to ensure API operation is in compliance with business and regulatory requirements.

  API Management is likely enhancing your life every day and you don’t even realize it. Conversely, if you are cursing technology because an application is failing, more often than not, it is because an application is depending on an interface that is not being well managed. Business success depends on customer satisfaction. Therefore, business success ultimately depends on API Management.

  Image Credit: Profit_Image / Shutterstock

  Michael Morton is the CTO of Dell Boomi, where he is responsible for product innovation.

  
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  Why data quality is essential to your analytics strategy

  Publié: février 17, 2015, 3:03pm CET par Michael Morton

  

  Analytics can be worthless, counterproductive and even harmful when based on data that isn’t high quality. Garbage in, garbage out, as they say. So when Salesforce Analytics Cloud hit the market, vendors rushed to announce plugins that would load high-quality data into the solution.

  The painful truth is that without high-quality data, it doesn’t matter how fast or sophisticated the analytics capability is. You simply won’t be able to turn all that data managed by IT into effective business execution.

  The impact of bad data

  Let’s look at a few common scenarios. These are based on real experiences, although I’ve left out the company names to protect the guilty.

  • A company operating in the southeast region of the U.S. knew that the state of Georgia was its best market. With a new product coming out, it invested heavily in a targeted direct mail campaign, and only after the fact discovered that three-quarters of the postal addresses were bad. The campaign failed miserably.
  • A cable company adjusted its service offering and bought a number of mailing lists to saturate the potential market. But because the company had no way to de-dupe the list, it ended up sending multiple pieces to the same person (Mike Stone, Michael Stone, Mike E. Stone, Michael E. Stone, M. Stone, etc.). This resulted in a significant waste of resources and angered a lot of existing and potential customers.
  • An insurance company serving a specific region of the U.S. planned an email campaign but realized it had more names in its customer database than the number of adults living in the region! Upon investigating, it found that because it had no de-duping capability, no names were ever deleted from the list even though new names were constantly added. The company had no idea how stale the data was.
  • A retailer invested heavily in collecting transaction data following a new product introduction. But the data in the transaction system did not sync with the data in the ordering system, so replenishment levels were nowhere near what they needed to be, and a huge opportunity was lost.

  If you don’t know how dirty your data is, you don’t know what opportunities you’re missing. To put some numbers behind the potential harm of bad data, let’s look at a hypothetical direct mail marketing campaign. Imagine you spend $20,000 per month on a campaign to a highly targeted set of 100,000 customers in a specific market. Assume the annual cost of this program would be $240,000 (excluding employee and other operational costs). Based on previous experience, you know that each conversion from the campaign will result in a $100 gain in revenue, and you can count on about a 5 percent success rate, generating revenue of $500,000. After subtracting the $240,000 annual cost, the total annual profit for the program would equal $260,000.

  But if your data quality is poor and your error rate is 50 percent (a not uncommon issue for enterprise sales and marketing departments due to duplicates, incorrect addresses, outdated lists, and so forth), the revenue would be cut in half to only $250,000, slashing the total annual profit for the program to just $10,000. If you include operational costs, you are likely losing money on the program.

  To make matters worse, the pace of business is constantly accelerating, and organizations, along with their customers and partners, increasingly expect access to real-time and near real-time data. But let’s face it, it makes no sense -- and would be potentially disastrous-- simply to deliver bad data faster!

  Ensuring high-quality data

  To ensure sales and marketing teams always have access to high-quality data, organizations need to develop data management capabilities to ensure their data has been:

  • De-duplicated -- Duplicate data within each system is deleted. This will, for example, eliminate multiple pieces of sales campaign mail going to the same person.
  • Cleansed -- Inaccurate, incomplete, irrelevant, and corrupted records are identified and corrected. This can ensure that a mail campaign is actually targeted to real people at real addresses.
  • Synchronized -- Data existing in multiple systems is made consistent. This can eliminate the disconnect between transaction and ordering systems, ensuring the appropriate level of replenishment.
  • Enriched -- Raw data is enhanced and refined by linking with trusted, authoritative, industry-standard reference data repositories. The raw data in many systems may be incomplete and full of errors. Enriching data ensures that your data is complete and accurate.
  • Refreshed -- Data is constantly kept up to date. A mailing list that was complete and accurate a year ago may be nearly worthless today. Data must be refreshed constantly in order to optimize any activity based on it.

  Providing these capabilities is the role of master data management (MDM), a proven technology that until recently has been far too expensive for all but the largest companies to afford because it required the deployment of multiple systems from multiple vendors. Mid-market companies simply don’t have the time, budget or resources to purchase, deploy and manage multiple new systems.

  Now, however, vendors have begun offering single platforms that include all of the essential MDM capabilities. Even better, some vendors offer their solution as a cloud-based service, eliminating the upfront costs as well as dramatically reducing the time and complexity of deploying the solution and managing the environment. MDM solutions can also feed solutions for complex event processing (CEP) and real-time analytics to ensure the deepest and most accurate insight at the speed of today’s businesses.

  Every organization today depends on data to understand its customers and employees, design new products, reach target markets, and plan for the future. Accurate, complete, and up-to-date information is essential if you want to optimize your decision making, avoid constantly playing catch-up and maintain your competitive advantage.

  Photo credit: Andrey_Popov / Shutterstock

  Michael Morton is the CTO of Dell Boomi, where he is responsible for product innovation. Michael joined Dell Boomi in 2013 after an impressive and successful career with IBM, where he became and IBM Master Inventor and worked directly with Fortune 100 Companies. He has been innovating and producing a wide-range of enterprise IT solutions for over 20 years. This includes being a founding developer of IBM WebSphere Application Server, as well as providing architecture leadership on the IBM InfoSphere data integration and IBM Tivoli systems management family of products. Michael’s broad experience coupled with his deep understanding of the complexities and challenges enterprise customers face when modernizing and attempting to remain competitive in the their industry rounds out his superb qualifications for the Chief Technology Officer position.