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éléments par Matthew Chadd

BetaNews.Com

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  Hyper personalization is the key to a seamless customer experience

  Publié: août 6, 2019, 5:14pm CEST par Matthew Chadd

  More than two thirds of companies now compete on the basis of customer experience. Customer service is the competitive differentiator, and it is essential now more than ever to maintain brand loyalty and meet business goals. Companies can face losing customers if they don’t keep up with the ever-increasing standard of service expected of them. Delivering superior service is particularly challenging during spikes in the volume of customer contact. Human agents on their own cannot manage these peaks, let alone deliver a consistent and personalized customer experience. Long call queues and fragmented customer engagement lead to disappointed customers, reputational damage… [Continue Reading]