A lot can happen in 12 months. Last year, bots exploded into the mainstream, and adoption was rapid. For example, over $1.5 billion was invested in AI startups; Microsoft has over 35,000 bot developers on its platform; The Economist even asked if bots are the new apps. As with any technology that grows so quickly in such a short amount of time, sometimes we need to take a step back. Last year, we saw bots enter the home through the likes of Amazon Echo’s Alexa and Google Assistant, and this paved the way for more bots to be introduced to… [Continue Reading]