Gregarius » BetaNews.Com » Four tips to make bots successful at customer support

Canaux

108413 éléments (108413 non lus) dans 10 canaux

Actualités (48730 non lus)

• 01net. Actualités (48730 non lus)

Hoax (65 non lus)

• Top dix quotidien Sophos des canulars (65 non lus)

Logiciels (39066 non lus)

• BetaNews.Com (34382 non lus)
• Presence PC - Actualité Logiciels, jeux vidéos (3551 non lus)
• LeMondeInformatique.fr : Actualités Applications (1133 non lus)

Sécurité (1668 non lus)

• Actualités Sécurité Informatique (406 non lus)
• Les Nouvelles.net : sécurité informatique. (1262 non lus)

Referencement (18884 non lus)

• Secrets2moteurs (11765 non lus)
• Referencement Google WebRankInfo (2255 non lus)
• Abondance (4864 non lus)

BetaNews.Com

• 

  Four tips to make bots successful at customer support

  Publié: août 14, 2017, 12:48pm CEST par Alan Ranger

  Bots are at a tipping point in customer care, and many large bands, including RBS and Vodafone, are already bringing AI and bots to life for millions of their customers. But the hype around bots has also introduced many misconceptions. If implemented poorly, bots could have a disastrous effect on the customer experience. From our work with many of the world’s leading bot-makers and largest brands over the last few years, we have learned there are four "secrets" to making bots successful in customer care, without which bot projects are more likely fail. 1. A bots is just another customer… [Continue Reading]