Few trends have received more hype and attention in the past couple of years, than this broad-based phenomenon termed as "digitalization." If one were to do a simple cause-and-effect analysis, then it would be easy to arrive at a definition which would attribute digitalization to digital technologies such as mobile, social, cloud and IoT. Further, advances from robotics to cognitive intelligence to augmented reality, have catapulted the idea of "digitalization" into businesses across industries. In today’s world, if a business hasn’t digitally transformed it won’t be around for much longer. But a technology-centric definition would be a radical over-simplification of…
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