IT communications and collaboration leader Avaya announced on Wednesday that it has acquired UK-based speech recognition and analysis company Aurix. The acquisition will add Aurix's audio and video identification, search and data mining technology to Avaya's communications products, giving the company a better way to catalog interactions.
Avaya said on Wednesday that Aurix's speech technologies will be incorporated into all of its biggest offerings, including its Contact Centers CRM product, as well as the Unified Communications and Aura communications and collaboration platforms.
"This move will enable us to provide enhanced solutions that extract business intelligence from voice interactions, for those wanting to gain operational efficiencies, to improve the mitigation of business risk and to create competitive advantage," said Aurix CEO Peter Rogers in a statement on Wednesday. "The synergies in our business approach and use of open architectures mean that our combined channel partners and customers will benefit from advanced solutions that will lead the market in customer contact and unified communications."
The terms of the acquisition were not disclosed.